We’re constantly engaging in difficult conversations in both our professional and personal lives, but most of us don’t know how to handle them effectively. In this session, you’ll learn how to spot a difficult conversation, your conflict style under stress, how to identify what you really want from a conversation, and ways to structure them to effectively convey your message and build safety with the recipient.

11:30AM – Arrival and Networking
12PM – CEU and Lunch

IDCEC and AIA Course Credits – 1.0 CEU / 1 LU

Sponsored by Shaw Contract